Texas Health Resources
Dallas, Texas
8/2012 – Present
Implementation Specialist/EMR Trainer
•Trained End Users-Physicians, Nurses, and Clinical Staff on Allscripts EMR Application.
•Shadowed End Users- Physicians, Nurses, and Clinical Staff at elbow support.
•Supported Billing Go Lives
•Implemented Clinical Customization
•Assisted with Optimization Trainings
•Site Assessment/Workflow Planning
•Application Suport; Onboarding
•Designed Standard Operating Procedures

MedSynergies
Irving, Texas
6/2011 – 8/2012
Research Analyst
•Maintained strong customer service skills over the phone daily, formulating payment information for in network and out of network providers.
•Designed Standard of Operations Procedure Manual, implementing process effectiveness nationwide.
•Demonstrated collaborative planning and exertion daily with management and auditing leaders, correcting errors for other team members, providing a descriptive response guideline.
•Attained missing/incomplete check, funds, and explanation of benefits information by contacting major company vendor insurance companies.

Medical Edge Healthcare Group
Dallas, Texas
4/2007 – 6/2011
Medical Coder/ Payments
•Exceeded company policy payment and denial code daily productivity.
•Performed extensive research inquiries using company patient management systems.
•Reversed unidentified integral requisition per FCO anticipation following incomplete dissection of Explanation of Benefit barometers, establishing equitable processing.

CIGNA Disability Management Solutions Service Center
Dallas, Texas
Support Associate
10/2004 – 04/2007
•Daily management of over 50,000 disability claimant records and other FCO’s, using outside vendor online search inquiry system.
•Closely managed claim correspondence from claimants.
•Sorted and distributed client information amongst 10 benefit analysts daily.
•Worked closely with outside vendor ensuring HIPPA Privacy Policy procedures were in place.